At 2K Casino (and 2K Play), we believe online gaming should always be fun, entertaining, and – most importantly – something you control. Gambling can be exciting, but we know it’s not for everyone, and sometimes it can stop being enjoyable. That’s why responsible gaming isn’t just a checkbox for us – it’s built into everything we do.
We’re committed to helping you play safely, whether you’re in Australia, Germany or anywhere else. Below you’ll find the tools we provide, how to use them, signs to watch for, and places to get real help if needed.
Our Responsible Gaming Tools (Available in Your Account)
You can set these limits and features yourself at any time – they’re easy to find in the “Responsible Gaming” or “Account Limits” section of your profile.
- Deposit Limits Set a daily, weekly or monthly maximum on how much you can deposit. Once reached, no more deposits are allowed until the period resets. Perfect for budgeting – many players set this right after registration.
- Loss Limits Cap the net amount you can lose in a set period (daily/weekly/monthly). When the limit hits, you can’t place more bets until it resets.
- Wager/Bet Limits Restrict the total amount you can wager (bet) over a chosen timeframe.
- Session Time Limits Choose how long a single gaming session can last (e.g. 30 min, 1 hour, 2 hours). When time’s up, the session ends automatically and you’re logged out.
- Reality Checks Pop-up reminders every 30/60/90 minutes showing how long you’ve been playing, money spent/won, and current session time. You can choose to continue or take a break.
- Cooling-Off / Time-Out Temporary break from the site (24 hours, 3 days, 7 days, 30 days, etc.). You can’t log in during this period, but your account and funds stay safe.
- Self-Exclusion Longer-term break: 6 months, 1 year, 2 years, 5 years or indefinite. During self-exclusion you can’t access the site, deposit, play or receive marketing. (Note: self-exclusion is binding – we cannot lift it early even if you ask.)
All these tools are free, instant to activate, and can be made stricter at any time. Relaxing a limit (e.g. increasing deposit amount) usually has a cooling-off period (24–48 hours) to prevent impulsive changes.
How to Set or Change Limits
- Log in to your 2K Casino account
- Go to Profile → Responsible Gaming / Account Limits
- Choose the tool you want (deposit limit, time-out, etc.)
- Set the amount/time and confirm
- Done – the system enforces it immediately
You can also contact 24/7 live chat and ask them to set a limit for you if you prefer.
Signs That Play Might Be Becoming a Problem
It’s good to check in with yourself from time to time. Common warning signs include:
- Spending more time or money than planned
- Chasing losses (trying to win back what you lost)
- Gambling to escape stress or boredom
- Hiding gambling from friends/family
- Borrowing money or neglecting responsibilities
- Feeling irritable or restless when not gambling
If any of these sound familiar – even a little – it’s okay to reach out for help. Asking is a strong move, not a weak one.
Help & Support Resources
We provide direct links and contacts inside your account, but here are the main ones for our players:
Australia
- Gambling Help Online: 1800 858 858 (24/7) – gamblinghelponline.org.au
- BetStop – National Self-Exclusion Register: betstop.gov.au
- Lifeline: 13 11 14 (crisis support)
Germany
- BZgA – Federal Centre for Health Education: check-dein-spiel.de (info + self-test)
- Gamblers Anonymous Germany: spielsucht.de
- Telefonseelsorge: 0800 111 0 111 or 0800 111 0 222 (free, anonymous, 24/7)
- Deutsche Hauptstelle für Suchtfragen (DHS): www.dhs.de
International / General
- GamCare (UK-based, multilingual support): gamcare.org.uk
- Gamblers Anonymous: gamblersanonymous.org
- BeGambleAware: begambleaware.org
Our Commitment
- We monitor for signs of risky play (unusually high deposits, long sessions, chasing patterns) and may reach out with a friendly message or suggest using tools.
- We never send marketing during a self-exclusion or time-out.
- Staff are trained in responsible gambling and can guide you to resources.
- We support multi-operator self-exclusion where available (e.g. BetStop in Australia).
Gaming should add enjoyment to your life – not take away from it. If you ever feel it’s getting out of hand, use the tools, take a break, or talk to someone. We’ll still be here when (and if) you’re ready to come back.
Play responsibly, stay in control, and enjoy 2K Casino the right way. If you need help setting anything up, just open live chat – we’re here 24/7. 🎰